Privacy Policy


This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.


Why and When your consent is necessary

When your register as a patient of our practice, you provide consent for our GP’s and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do it.


Why do we collect, se, hold and share your personal information?

Our practice will need to collect our personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manager your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).


What personal information do we collect?

The information we will collect about you include your:

  • Names, date of birth, addresses, contact details.

  • Medical information including medical history, medications, allergies, adverse events, immunizations, social history, family history and risk factors.

  • Medicare number (where available) for identification and claiming purposes

  • Healthcare identifiers.

  • Health fund details if required.


Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorized by law to only deal with identified individuals.


How do we collect your personal information?

Our practice may collect your personal information in several different ways.


When you make your first appointment our practice staff will collect your personal and demographic information via your registration.


During the course of providing medical services, we may collect further personal information. This can be done through electronic transfers of prescriptions, My Health Record eg via Shared Health Summary.

We may also collect your personal information when you contact us via telephone or fax.


In some circumstances, personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

  • Your guardian or responsible person.

  • Other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services.

  • Your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).


When, why and with whom do we share your personal information?

We sometimes share your personal information:

  • With third parties who work with our practice for business purposes, such as accreditations agencies or information technology providers – these third parties are required to comply with APPs and this policy

  • With other healthcare providers.

  • When it is required or authorized by law (e.g. court subpoenas).

  • When it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health, or it is impractical to obtain the patient’s consent.

  • To assist in locating a missing person.

  • To establish, exercise or defend an equitable claim.

  • For the purpose of confidential dispute resolution process.

  • When there is a statutory requirement to share certain personal information (e.g. some diseases require mandatory notification).

  • During the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary).


Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.


Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.


How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms. The practice stores your information electronically in our clinical software where each person will have a separate health record.

Our practice stores all personal information securely in electronic format and is protected by firewalls and access can be made using passwords.

All paper correspondences / documents are scanned into electronic records.


How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information. Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within a reasonable time usually within 30 days. Alternatively, you can see your doctor and be charged as a consultation.


Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information and you should make such requests in writing to the Practice Manager. Please contact the practice for the practice manager’s email if needed.


How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Complaints can be addressed to the Practice Manager, First Care Rosemeadow. Rosemeadow Market place, Shop 15 Cnr Copperfield and Thomas Rose Dr, Rosemeadow NSW 2560.


Upon receiving your written complaint, an acknowledgement letter will send within 7 working days. As the Practice endeavours to quickly find resolution to complaint, it can take up to 30 days should any investigation be required. It depends on the severity of the matter.


You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit or call the OAIC on 1300 363 992.


Policy Review Statement

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. Any amendment to our policy will be display at reception. Further you can also ask for a latest copy of our privacy policy from the receptionist.